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 Frequently Asked Questions
Ordering questions? Click here.
Shipping questions? Click here.
Product questions? Click here.
Guarantee questions? Click here.
Ordering questions
How do I place an order online?
Can I change my order during checkout?
What payment methods do you accept?
Is this site secure?
What name will show up on my credit card statement?
Can I edit, cancel, or add to my order once it is submitted?
Can I combine two orders?
How do I place an order online?
When you have decided which product option you would like to purchase, simply click on the “Buy Now” button next to that option to add it to your shopping cart. Once you have selected the product(s) you wish to order you will be automatically taken to the check out page. During checkout, you will be asked to provide your first and last name, your e-mail address, billing and shipping address, phone number, credit card type, number and expiration date. Once you have filled out the appropriate information click the “Submit Order" button to place your order.
Can I change my order during checkout?
Yes, you can adjust your order at any time before you click the “Submit Order" button. Once you hit “Submit Order", it is not possible to change your order.
What payment methods do you accept?
We accept Visa, MasterCard, Discover and American Express credit cards. This Web site uses a secure, 128-bit ordering system to keep your information private and safe.
Is this site secure?
Yes, every transaction is guaranteed to be safe and secure. This site uses a safe and Secure Sockets Layer (SSL) 128-bit encrypted order form. Your credit card information is transmitted directly to the banking network for authorization. The geographic location of your computer is automatically determined and recorded for security purposes. Credit card fraud is a felony punishable by heavy fines and imprisonment. Our shopping cart participates in McAffee’s HACKER SAFE Certification Program and is tested and certified daily. To help address concerns about hacker access to confidential data, the "live" HACKER SAFE mark appears only when a web site meets the HACKER SAFE standard.
What name will show up on my credit card statement?
Naturalic, LLC.
Can I edit, cancel, or add to my order once it is submitted?
Unfortunately, once an order is submitted, it cannot be edited.
You may cancel your order before it ships by contacting us using the form at the bottom of this page. All orders are shipped the next business day excluding weekends. Weekend orders are shipped the following Monday.
If you wish to order more products, it is easy to place another order.
Can I combine two orders?
Unfortunately, orders cannot be combined at this time. Each order is shipped individually, even if both were submitted on the same day.
Shipping questions
Do you accept international orders?
When will my order arrive?
Is the package shipped discreetly?
What shipping options are available?
What if my product was damaged?
Do you accept international orders?
Yes, we do. We have happy customers all around the world including Canada, Australia, New Zealand and the United Kingdom.
Please note: international shipping charges do not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment.
When will my order arrive?
Most domestic orders will arrive within 3 to 5 days after your order has been processed. All orders are processed and shipped the next business day from order date.
Is the package shipped discreetly?
Yes, all orders are shipped in discreet packaging. There is no mention on the outside of the package as to what is contained inside. Furthermore, your name or any other personal information will never be given or sold to any other company. Your privacy is our utmost concern.
What shipping options are available?
Shipping is FREE (on domestic orders) on all 2 and 3-bottle orders!
All orders are shipped using USPS unless other arrangements are made using the form located below.
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Product Questions
How often should I take Phentremine?
How long will it take to work?
How long will a bottle of Phentremine last me?
Will Phentremine work even if I don't change my diet or exercise habits?
Can I take more than the recommended dosage if I want to lose more weight or lose weight faster than the average person?
Is there anything I can do to maximize my results while taking Phentremine?
Will Phentremine react with my other prescription drugs?
How safe is Phentremine?
How often should I take Phentremine?
You should take Phentremine every day for maximum benefit. It's best to take 2 capsules dally, preferably in the morning with plenty of water, or as directed by a physician.
How long will it take to work?
Combined with a diet and exercise program, you should begin losing weight immediately and see results at 10 days. At 30 days you should see significant results.
How long will a bottle of Phentremine last me?
When taken as directed, one bottle of Phentremine contains a 30 day supply, or 60 capsules.
Will Phentremine work even if I don't change my diet or exercise habits?
Phentremine is a very powerful over-the-counter weight loss formula but is NOT a "miracle pill.” If you are serious about losing weight then you must include a proper diet and an increase in exercise to achieve maximum results. Common sense should prevail when you hear claims of weight loss products that promise results without any effort whatsoever.
Can I take more than the recommended dosage if I want to lose more weight or lose weight faster than the average person?
No, this is not a strategy we would recommend. Recommended dosages are also printed clearly on the label.
Is there anything I can do to maximize my results while taking Phentremine?
Yes. Before, during, and after diet pill use, you should try to maintain as healthy a lifestyle as possible. The better your body is functioning, the higher potential for success with any weight loss plan. We would try to follow these guidelines:
- Eat sensibly
- Get regular exercise
- Avoid alcohol and smoking
- Reduce carbonated drink intake
Will Phentremine react with my other prescription drugs?
As with any supplement, you should consult your physician with concerns.
How safe is Phentremine?
Phentremine is formulated from all-natural ingredients. As always, consult your physician if you have a concern.
Guarantee questions
Is Phentremine Guaranteed?
Where is my refund?
Is Phentremine Guaranteed?
We believe in complete customer satisfaction. This is reflected in our 30-day no-nonsense, Satisfaction Guaranteed return policy. If you are unsatisfied after purchasing, please contact us using the form below and our Costumer Service Department will address any questions or concerns that you may have. If you are still not satisfied with our product you may return the unused portion and all bottles to our Receiving Department.
Note: your return package must be postmarked within 30 days from the date you received the product to be eligible for a refund.
Refunds will be issued to the same credit card to which they were charged. To ensure prompt processing, please send returns according to the Return Instructions.
Where is my refund?
Requests for replacements or refunds will be processed promptly upon receipt of your returned package. Allow 7 - 14 days (not including delivery time for mail refunds) from when we accept your returned product for the processing of your credit. Please keep in mind the customer's bank has to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to the customer's account can vary slightly depending on how quickly the customer's bank posts our refund.
Contact Us
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We strive to answer every inquiry within 2 business days. However, since our products are so popular, occasionally we are inundated with inquiries. A representative will contact you as soon as possible to answer any questions you may have and provide you with excellent customer care.
